I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Make sure all cables are properly attached. wrote: Absolutely, yes. Test your broadband speed with the UK's most accurate broadband speed testing tool. At a guess, back in service by Thursday or Friday. Our engineers can help you with anything from installing your services to fixing a fault. The Citizens Advice agency has described the broadband market’s current compensation system as being “ deeply unfair ” after it revealed that Openreach ( BT) had failed to complete over 20% of repairs (364,000) and 6% (281,000) of installations on time between April to September 2016. I had a fault on my line. Threatened me with charges if it was my fault and everything. IMG_20231001_160647. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Mark as New; Bookmark; Subscribe. I have been in contact with BT numerous times to try and get this fixed. 66 – so £9. Or you can call Crimestoppers on 0800 555 111. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. I approached the Opeanreach employee at the other house. Openreach are taking sky for mugs and its the paying customer that goes without service. Some can take minutes, some can take weeks. endobj And your postcode. If connector has been damage you may well be charged for the repair. You should do a speed test and a ping test, try CMD and ping 8. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. Delayed repair following a total loss of service 2. Popular Poster on 05-05-2020 03:58 PM. chris6273. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Hi beckyh81 I can only apologize for this ongoing issue. our products and services. If we find a fault outside of your property, we may arrange a separate. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. 33 for the missed activation day (Wednesday), and another £9. g. Crime and scams. I'm just asking this question out of general curiosity as it's the first time I've seen this happen to person to someone I know (Let alone myself). by . Nte swap will take five minutes. I'm sorry for the problems you're experiencing with your service. e. Engineer came out. It has been flagged with sky customer services and upgraded to an official complaint with them. At present, Openreach’s full fibre rollout. It's not. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Post 2 of 2. . On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. But in return, providers must push FTTP wherever they can. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. sicomplaints@openreach. We are still without fibre broadband and are relying on a 4G SIM Card with vodafone costing us £30 a month until it's fixed. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. Phone or broadband problems? Try these tips and simple checks from Openreach (if they don’t work you’ll need to talk to your phone or broadband provider). First, TalkTalk don't throttle, so whatever your issue is, it isn't that. My service is called Fibre 35, it is not FTTP. Restart your Openreach modem to fix connection problems. Technically, You Have Damaged Openreach’s Infrastructure. After this, we’ll compensate you £9. The reviews are not that accurate. Proud member of the wokerati, though I don't eat tofu. Please let us know if you do experience any further issues. e. Hi Openreach came out but did not visit the premises. I appreciate that PN are entirely in the hands of OR onUpdate-- Open Reach engineer was scheduled to come out today 8am-1pm but has yet to turn up. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. At present Openreach is already on-target to. Re: 2 MONTHS and counting to fix an Openreach connection issue. Openreach is working to restore internet to homes in Torquay after a BMW crashed into a broadband box. £500K+ is what openreach also charges and is therefore a reasonable amount - not openreach's fault. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. The best case scenario is that you agree on a course of action. even though there have been significant and long lasting impacts on Openreach and. An engineer worked on the exchange 2 days later and cut me off. Sky sent out an engineer and they texted to say it's fixed. It turned out that when the street had some electric company digging a year ago they'd obviously damaged the cable and then bodged a 'fix' on it. Mind you it was worth it in the end, speed rose to 3. He denied. When you order a fibre service for the first time, Openreach assigns a port to you. Openreach - how long to fix a fault. For example. How long should BT. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. Give your provider reasonable time to fix the problem. . So sorry its from 10th February not wor. . As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. . Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Call us for sales enquiries about. I pushed Sky to contact Openreach for more info as this wasn't good enough, and they then stated that the forecast for the repair to be completed is the 26th of April. bobblet35 • 15 hr. Don’t worry. The broadband industry is waiting impatiently to hear how the government plans to spend the £1. FTTC (Fibre To The Cabinet) most likely which means the connection from the- Openreach open fault between cabinet and property, staing underground cabling fault to be fixed on 20th Aug. If you're eligible, you can also contact us to ask for the application form. Clear by 23. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Option 2 for information on manholes and telegraph uk poles Option 3 to report an Openreach. I can now video stream. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. openreach fault tracker. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. i contacted talktalk but they have failed to help solve this problem. Download is approx 35Mbps (OK fo. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. Are you seeing slow speeds over WiFi ? Thanks Karl. I'm also surprised that the fault is being treated. To track your repair, we just need two bits of information. Openreach had to dig up our pavement again to get at the fault. @mc321 If you was supposed to get a fix done by Openreach that is not happening today or Monday due to strike action, this is why Sky have changed the date to get your fault fixed. 3 Demand 1. The reason BT Openreach is special is. Ofcom warned BT that it will be expected to fix around 70 per cent of phone and broadband faults within two working days over the course of a year. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. This was at 11. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. Re: Fibre cable connector broken by builders - BT think they can fix remotely. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. New service: 07701407770. BT Openreach are responsible for the phone line up to – and including. They have identified that further work is required to repair the fault. Delayed repair following loss of service: Your service has stopped working and it is not fully fixed after two full working days. 12th: I call the care, go through multiple levels. Telling them you’ve had issues in the past can’t hurt. If you're eligible, you can also contact us to ask for the application form. So bascially I took a. . It was an external fault which was put down to ‘corrosion’ somewhere on. Did the engineer arrive? Your fault ticket has not updated just yet. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. One of the sockets was a master. Wait for the modem to sync within 3 minutes. Priority fault repair. Report after 13. Yes I know we are customers here but sky also monitor the postings. So if a fault is reported to us on a Tuesday, we must fix it by the end of Wednesday. Hi, Please can someone help. That port stays with you for as long as the service is connected, regardless of the speed you pay for - unless there's a fault that actually requires a port change to fix it, or unless you cancel the service. Openreach had to dig up our pavement again to get at the fault. So long story short, BT disconnected the house I moved put of, then reconnected it. He will mark up for the maintenance dig. If they find faults, they have to pay for the repairs. Any faults related to your main phone. Is your telephone service working OK? Any noise on the line? ChrisJan. Howdy, Stranger! It looks like you're new here. How can Openreach just ignore faults on their network?BT aims to fix faults by-Standard: Monday to Friday (excluding Bank and Public Holidays) Monday to Friday 8am to 6pm: 4 Hours* By the end of the second working day after which the fault was reported : Prompt: Monday to Saturday (excluding Bank and Public Holidays) Monday to Saturday 8am to 6pm: 4 Hours* End of the next working day: TotalAbout 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. On (any) Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). [ link to this post] Hi, BT Openreach were doing work a couple of doors up from me. . My connection to my Sony smart TV is on wifi. If you can prove a fault they have to fix or compansate. This may be a wifi issue. Openreach. time they may be waiting for an installation or repair. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). . The customers service has been restored 2 days ago via a temp solution, using a nearby electric pole. wfh won't prioritise the repair. So if a fault is reported to us on a Tuesday, we must fix it by the end. 2kWp system, SE facing, >1% shading, installed March 2019. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. Proud member of the wokerati, though I don't eat tofu. For example, report Tuesday, clear Thursday. Openreach, which is effectively responsible for maintaining BT ’s. comBlue Light. Customers waiting for a new line to be installed must. | Read 121-140 Reviews out of 5,493Hi beckyh81 Sorry for the delay. Thanks to everyone involved in helping me get this sorted. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. I'm sorry for the problems you're experiencing with your service. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. Simply use your mobile phone to send one of the following text messages to the numbers provided: Landline issues: text PHONE to 61998. Openreach will attempt to fix the fault by working in the network. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. DebbieThanks Gandalf for taking a personal interest and I look forward to your update on the 28th. He said it would all be up and running in 48 hours. Reply. And it took us 3 weeks for them to fix our home one because their engineer messed up the setup (literally didn't have internet) and they refused to fix unless we paid £99 for the engineer. 0800 023 2023. Reply. Hence 10 minutes after posting here I got a text from sky. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. There’s probably water in the underground lines. This has been passed internally within Openreach for their 2nd stage teams, so the fault case is still o. 33 for the missed activation day (Wednesday). Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. The collision happened on Monday, April 5. After a few visits I got an switched on Openreach engineer who checked each section of the line. OpenReach came out again yesterday and of course didn't know anything about the previous investigation. Yes I know we are customers here but sky also monitor the postings. Level 4 Clear. Openreach fix times v British Gas. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Registered: 15-04-2016. . 33 for the full day you had. TelephoneFaults. In response to some of the points raised, first, speeds of FTTC are measured from the DSLAM, so 80/20 overa Km of distance is NEVER going to be 80/20, physics prevents it, however, your speeds actually sound pretty good for the distance, drop outs, doesn’t sound like line fault if your speed is constant, so perhaps a router issue, possibly requiring a. He was a young man ,very talkitive,so I asked him how long he worked for bt He informed me that it was. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. I got myself connected to TalkTalk fibre on 15 Aug. com Blue Light. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. ago. | Read 20,381-20,398 Reviews out of 20,398It took us minimum of 1hr on the business one for them to actually agree to fix it (the router died 6 months in). Clear by 23. Lol just had a text from sky saying problem has now been fixed. Green. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Your booking reference number, your IMEI or your mobile number. Profile has been updated with requisite infoApparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. I do not need to be my property for the visit. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. no phone no broadband. digital. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. 6Mbps, at least we could start using iPlayer and large downloads were not impossible if done overnight. If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Long time reader first time poster. Openreach Support Email. If the fault is traced to that wiring then you are liable to receive a charge. And said their was a fault with the line, and it required a different engineer to fix. Therefore, anything in this blog from this point on should be read as hypothetical. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Edited by deleted (Mon 16-Oct-17 18:33:36)I have since been informed that sky pay openreach £160 per engineer call out, so its in openreach interest to not fix the problem straight away and to go back as many times as possible, that way they get more call out charges from sky. 22-02-2020 1:48 PM. 95 per month per line; fault response within 6 hours; £5. I lost my dial tone and my ADSL2+ sync rate halved (which I believe means that one leg of the line has been disconnected). LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. Get in touch if you'd like us to call. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. Thanks for getting back to me I've booked the engineer visit and I've updated the ticket 220635700 with the appointment details. She tells me it will be another three business days. £9. When you order a fibre service for the first time, Openreach assigns a port to you. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Overall Openreach is said to have installed. What Makes BT Openreach So Special? There are a few things that make BT Openreach stand out from the competition. Contractors come dig the hole, an engineer comes and remakes the joint. If you have found this solution helpful please tick this as the answer. If the existing 10mbps isn't working to standard, you could have a faulty line where Openreach would have to attempt to fix. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. Would anticipate its a network issue on fttp lines andBT Openreach not fixing my fault - daft excuses. We have had no broadband for over4 weeks now. The contract with openreach is held by your ISP. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. I am having problems working out where Openreach responsibility lies for a phone line. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. 72 hours later I get a call from the engineer. this problem only occured when i had his stairlift removed. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Check the LOS light indicator. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. Ignore what the. Change your wireless channel - TalkTalk Help & Support Karl. Ask for the leaflet quoting document number "PHME 87180". endobj 7:43. Here’s how you can fix poor workmanship: 1. There is no need to contact Openreach directly, Indeed this might interfere with getting the problem fixed. Regards, Karl. 33 for each calendar day that the service is not. Report post. If they cannot fix externally, they will go to the premises, ask the 3 safety questions. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. NOTE: I only provide help on the forums and NOT via PM. £9. It is so frustrating as we have now been without phone or broadband for so long. 33 for each day, after the two working days, that the service isn't. Openreach Fax. Visit Charge £130 Standard. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. Find useful FAQs to help you if you have a query about a broadband fault. The. Hence 10 minutes after posting here I got a text from sky. Thanks: 5. Openreach seem to have broken my phone line. If real unlucky, the lead in to your property is borked, and will require replacing. If someone has helped give them Like. We have had no broadband for over4 weeks now. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. 14-10-2017 10:40 AM. Problem Identified by Openreach, What's Next? imantle. 33 compensation if it hasn't been fixed by midnight on Wednesday. 8. Many problems can be resolved by 'power cycling' your Openreach. The customer faults are not faults on the Openreach network and MBORC faults need to be subject to a valid contractual MBORC declaration meaning that the cause of the fault was outside of Openreach’s ability to control. 00 clear by 12. Clear by 23. . Finally 2 weeks after moved in I could work from home. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Bank Holidays) Having trouble with broadband or phone in your new-build home? Here are some things you can try. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. 5. I would would therefore be grateful if anyone could inform me about whether the OpenReach engineers activated my line or not, and when I will finally get to use my PlusNet service which I have waited for such a long time now, to actually be able to use. HOpefully Open Reach already have a new case raised but are just waiting for a road permit or something like that. . Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. I'll cross everything here hoping that BT bring a swift resolution for you. The following information is a guide for connecting the Openreach network to your home wiring. If they use the Openreach structure, then if there isn't any MSO's in teh area (Major Service Outages) Openreach normally respond to the fault within 3 working days. I just need to make this absolutely clear. Find out when to get in touch Report. Here for You –. Hi smiddy1968, I've logged this over to our network team for further investigation. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. You can get an application form by calling: 0800 800 150, free of charge, 24 hours a day. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. TelephoneFaults. He said our service would be slow and in. If they find faults, fix them but advise the ISP there is no fault. Registered: 15-04-2016. It works by enabling CPs to operate their own network electronics on top of a managed connection which Openreach can monitor 24/7 and provide rapid response and repair times over. Guess what It has not been fixed phone line still dead. Are you seeing slow speeds over WiFi ? Thanks Karl. 00 and I rang PlusNet on my mobile (extra cost added to phone bill? landline was in the same. Start a broadband monitor nowFix problems with your landline or Digital Voice service or report damage to outside BT equipment. Reported to BT who tested it and found a problem on the line. Whilst a fault on dark fibre could take days to discover and repair, Openreach will guarantee an industry-leading five hour repair time on OSA Filter. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. Coincidentally, on 17th July another Openreach engineer fixed a neighbour’s line fault and the cynical amongst us might suspect that the engineer just swapped a good line (i. In summary, it is intended that Openreach will be required to: o complete around 80% of fault repairs within one to two working days ofDo you agree with Openreach's 4-star rating? Check out what 21,571 people have written so far, and share your own experience. Hope you're back up and running soon. 26th August. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. . I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. I've now been asked to take a 3rd day's vacation tomorrow for them to confirm the fix. My service is called Fibre 35, it is not FTTP. Depending on what is actually faulty will determine how long to repair it. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. By contrast, chargeable faults are defined by Openreach as faults with repair costs that are recovered through a separate "cost to repair" process. It's not. My Home phone line was not in use for a couple of year we were using MIFI Device. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. That. Download is approx 35Mbps (OK fo. 1Mb to 1. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. By selecting Accept, you are agreeing to our cookies. Zarjaz. Green. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. mine) with the neighbour’s line and then ran for the hills. Within 48 hours of my contact, Openreach dispatched a new technician who told you there was no problem with the connection and got your landline up and running. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. g. Test with a known good phone and filter. neither of these fault types are within Openreach’s ability to control. By selecting Accept, you are agreeing to our cookies. I will wait to see how long it runs at 150Mb/s before dropping again and definitely prove again an ONT reboot resolves it - don't relish having to explain to Sky. additional flexibility to manage provision and repair workstacks which has been made significantly more. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Re: Openreach not fixing my fault? What can I do? You can't contact Openreach directly. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Zen are an unbundled network meaning that they own and maintain their lines. But every time I call they say it will be a week later, with. So sorry its from 10th February not working not. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Zarjaz. As in Lytham FY8 ? Sky customers are reporting a few however BT broadband is being crucified. . How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. additional flexibility to manage provision and repair workstacks which has been made significantly more. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. BT engineer has installed. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. Level 3 Report 13. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. For a phone fault when an engineer completes the job, there's a 2 day retest period where we can 'reject the clear' and pass it back to Openreach for further investigation which I find normally gets another engineer out quicker than.